Behind the scenes at icare
WSIB’s close relationship with icare has allowed us to obtain information and understand what’s happening behind the scenes. Here’s what you need to know about the claims and premium transitions underway.
Open claims
icare have advised us that CGU and QBE have been notified that the transition of claims has begun. Existing open claims with CGU and QBE will gradually transition to GIO and EML from August to December 2017. All relevant parties will be notified by email of the actual date of transfer. Existing open claims with EML, Allianz and GIO will be processed as usual.
New claims
Up until the 30th September, employers with policies aligned with CGU or QBE will continue to lodge new claims with their respective claims service provider. From the 1st October 2017, their new claims will be lodged with GIO.
After 1st January 2018, all new claims across all service providers will be lodged with EML under the new claims service model.
If you are unsure about any of the above information or wish to learn more about the changes underway, please contact WSIB at our office on (02) 9587 3500.
Policy Management
WSIB have been advised that icare will now be taking on the processing of Actual Wages Adjustments for policies that expired after 29th June 2017. The processing of Actual Wages Adjustments will begin from mid -September.
Through attending a Broker Information “Looped In” session with key staff members from icare, WSIB will have updates on the claims transition and policy management changes happening in NSW Workers Compensation Scheme.
Until then if you require any information relating to the changes in the NSW Workers Compensation Scheme, please contact WSIB at our office on (02) 9587 3500
